Cancellation & Refund Policy

Free trial

Every paid plan starts with a 30-day free trial. No payment is taken during the trial and you can cancel before it ends at no cost.

Cancelling your subscription

You can cancel at any time from Business → Subscription in your workspace. There is no lock-in and no cancellation fee.

Cancellation takes effect at the end of the current billing month. Your workspace stays available until then.

Refunds

Monthly fees already paid are not refunded pro rata, because the service was available for that period.

If you were charged in error, charged after cancelling, or the service was materially unavailable, we refund the affected amount in full within 10 business days.

Downgrades and upgrades

Upgrades take effect immediately and are pro-rated. Downgrades take effect on the next billing date.

Data after cancellation

You can export your conversations, customers and bookings before your access ends. Workspace data is deleted within 30 days of closure.

How to request a refund

Email billing@newphaseengage.co.za with your workspace name and the charge in question.