Privacy Policy

Information we collect

Account information from business users: name, work email, mobile number, role and workspace details.

Customer conversation data processed on behalf of a business: messages, contact details supplied by the customer, and booking information.

Business knowledge imported from a publicly accessible website URL that the business owner provides.

How we use information

To operate the service: responding to enquiries, capturing bookings and sending follow-ups on behalf of the business.

To improve reliability and support. We do not sell personal information, and we do not use customer conversations for advertising.

Roles and responsibilities

Each business is the responsible party for its own customer data. New Phase Solutions acts as an operator processing that data under instruction.

Workspaces are isolated: one business can never see another business's customers, conversations or bookings.

Retention

Conversation and booking records are retained for as long as the workspace is active, and deleted within 30 days of a workspace being closed unless the law requires otherwise.

Your choices

Business users can export or delete workspace data at any time from Business Settings.

Customers can ask a business to correct or delete their information, and the business can action that from the customer record.

Contact

Privacy questions: hello@newphaseengage.co.za.